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Website Maintenance / updates
We charge $25 US dollars an hour
for maintenance
Creating a website can be easy compared to maintaining it.
Over the years that we have been developing websites we have
discovered that maintaining a site can require more money
that developing it.
If you don't want to spend your time updating your
website, then let us do it for you so that you can focus on
what you do best.
There are at least four areas of website
maintenance and web site management:
1. Content
The content needs to be alive, current and accurate. With
fresh information people will have a reason to return to the
site time and time again. Also old articles, comments and other
information should be archived.
2 Technology
Technology changes so fast that some say a "web year"
is one month! A site begins to look and act old without
updating. Furthermore components of the site can malfunction,
requiring maintenance.
3. Community development and marketing
The visitors and activity should increase. This building of
the community requires promotion and regular creative
improvement.
4. Response and customer service
Site visitors, customers and members often need a response.
They may have questions, comments, complaints and suggestions.
We can handle your customer support, forum moderating and any
kind of database management from here in Bangalore India.
We can take all or parts of these responsibilities off your
shoulders.
Why would you want us to maintain your site?
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Frees you up to run your business instead
of spending numerous hours learning how to maintain your
site
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Accuracy is important to us. We know that
your site and the information on it are important to you. We
do our best t get it right the first time! Corrections are
honestly acknowledged and fixed at our expense.
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Quick turnaround -Updates are usually
done within 2 to 24 hours
Web Site Maintenance Policy:
1. We maintain
a current local backup copy of your web site additionally we
back up all websites to an offsite location on a daily basis.
2. "Maintenance" is defined as keeping the web site current. It
is not intended to be a new design.
3. Updates are completed with 24 hours of the time they are
received, except weekends and holidays. Updates received after
3:00pm PST may not be completed until the next business day
unless prior arrangements have been made.
4. Time is based on actual total time involved in completing the
updates at the time of billing (usually around the 15th day of
the month). There is a 15 minute minimum charge for updates made
during any given monthly billing cycle. If no updates or changes
have been requested, there is no monthly fee for maintenance.
5. Although we make every effort to make accurate changes, it is
the client's responsibility to review updates and notify us of
any necessary changes that need to be made. We do not charge for
changes that are our fault. However, if a change needs to be
made due to client error, the regular hourly update fees will be
charged.
6. We reserve the right to distinguish between "updates" and
"new design". New design work is charged at our design rate.
7. Updates should be provided electronically (by email) as much
as possible. Attachments should be in .txt or .doc (Word)
format. Pictures need to be .jpg or .gif. Updates may also be
sent by postal mail or by fax. These require retyping data or
scanning photos and will cost more to complete the changes.
8. Your web site may be using third-party components (web site
trackers, weather info-feeds, etc.). We have no control over
what third party sites do and take no responsibility for loss of
information due to actions of these sites. Any changes to your
site stemming from regulations of these third party components
will be billed at the normal hourly rate. (Example, A retail
site might be connected to Paypal.com. If paypal.com requires
changes in the code, this will be billed as normal maintenance
fees.)
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